If you’ve been in the telecom space for a while, you already know the headache that robocalls can cause. With over 4 billion robocalls hitting the U.S. every month, it’s become a nightmare for businesses and consumers alike. And on a global scale, the losses from fraudulent robocalls are staggering—$58 billion in 2023 alone.
That’s why we at Volli decided to implement a game-changing solution to tackle this issue: Voice Captcha.
What Is Voice Captcha, and Why Does It Matter?
Voice Captcha is our answer to the growing problem of robocalls. It’s a human verification system designed to differentiate between automated callers and real people. We’ve built this feature to be a powerful gatekeeper, ensuring that your business only receives legitimate calls.
💡 Here’s the problem:
Traditional robocall mitigation relies heavily on STIR/SHAKEN certificates, which help validate a phone call’s legitimacy, but that’s just the first step.
The second step involves analyzing the fraud score of an incoming number. Fraud scores range from 0 (clean) to 100 (completely burned). A score of 60 or higher is where calls start showing up as “spam likely” or “robocall.”
Without proper fraud score handling, your team could end up wasting time answering calls that lead to nowhere—or worse, falling victim to fraud. That’s where Voice Captcha comes in.
Here’s how our system is designed to protect you:
- Set a Reputation Score Threshold:
Each customer can set a fraud score threshold for incoming calls. For example, if your business sets the threshold at 60, any call with a score of 60 or higher will be flagged.
- Voice Captcha Activation:
When a flagged call comes in, we don’t complete the call. Instead, we route it to our Voice Captcha server, where the caller is prompted to enter two random digits before the call can proceed. This step ensures the caller is human and not an automated bot.
- Blocking Unwanted Calls:
Robocalls and spam calls get stopped in their tracks, never reaching your team. By filtering out these unwanted calls, we’re freeing up your staff to focus on legitimate, business-critical communications.
- Legitimate Callers Get Through:
There are legitimate companies out there whose numbers may have been unfairly flagged due to previous user reports. Voice Captcha gives them a chance to verify they’re real, so important calls can still go through.
We’ve seen Voice Captcha in action, and the results speak for themselves. One of our enterprise customers, with over 2,200 locations across the U.S., uses this feature daily to block 1,500 to 2,000 fraudulent calls before they even hit their phones.
This not only saves time and frustration for their managers but also ensures that legitimate communication goes uninterrupted. Imagine the difference this can make for your business operations, where every second counts and every call matters.
Here’s why Voice Captcha is more than just a fraud prevention tool—it’s a business enabler:
- Boosted Productivity:
By cutting out the noise of robocalls, your team spends less time on useless calls and more time on what matters.
- Enhanced Security:
It’s not just about blocking spam. We’re adding an extra layer of security to prevent fraud, protecting your business from costly mistakes or data breaches.
- Seamless Integration:
Voice Captcha works alongside our existing fraud mitigation tools like STIR/SHAKEN certificates, giving you comprehensive protection without the hassle of complex setups.
As robocall fraud continues to rise, so do the risks for businesses of all sizes. At Volli, we’re committed to staying ahead of the curve, ensuring that our partners and customers have the tools they need to stay secure in an increasingly automated world.
With Voice Captcha, we’re not just offering another feature—we’re providing a solution that helps businesses save time, reduce risk, and increase efficiency.
🔗 Want to learn more about how Volli can enhance your business communication?
Get in touch with our team today to see how we can help you implement Voice Captcha and other cutting-edge solutions.
Contact:
For more information about Volli Communications and Volli Connect, please contact:
Volli Communications
790 Windmiller Drive, Pickerington, OH 43147
(855) 577-7367
Email: sales@vollicomm.com